Friday, March 16, 2012

We need more than this two-way choice


There is plenty of concern about the NHS. What there isn't going to be, necessarily, is very much protest. This could be for a few reasons. Mass rallies lost credibility for many after they were ignored in our government's determination to invade Iraq. Second, the appeal of going down to London to be kettled for the day is limited, is a headcount on the Strand really so much more pursuasive than a tally of retweets? Third, it might be that the most angry are the least able to march. But beyond all of that, there's also the lack of really compelling alternatives to the path we're taking. We can shout all we like, but I'm struggling to spot other policies waiting in the wings. 

Labour finally got associated with a coherent message with #dropthebill and the risk register work has gradually developed into wide consternation, not least amongst groups who were probably involved in providing evidence for it. And there's no doubt that huge amounts of committed people are campaigning hard and effectively. What doesn't seem clear to me is what would happen if the bill did get dropped. I've had glimpses of the work NHS staff have put in to prepare for what they have seen as the inevitable. They've gritted their teeth and worked through years of uncertainty, which would be considerably extended if the bill was dropped, especially if we had yet more limbo period to thrash out what was going to happen next. Many of the changes so far (if you take out the cuts, which you really shouldn't) are structural and I've seen good arguments put forward that local authorities are the right place for their teams. But if it came to an election, voters would need to be reassured that Labour's policy wouldn't be the same with a slightly different colour. There was little to suggest a different course under the previous government. Yes, Stoke has benefited hugely from health centres and hospitals which are just being completed now, but many were funded under PFI initiatives which enriched the private sector by turning a lot of taxpayer money into profit and calling it debt. Super-rich company directors don't build hospitals; construction workers, engineers and associated trades do. Call me a radical, but would it be so bizarre to just collect taxes to pay for hospitals and then hire those people directly?

If I was casting round for an idea that was better than asking the Queen for help, I'd look back to the people who won power all those decades ago and managed to get the NHS created in the first place. What can we learn from them? We take the NHS for granted and it's probably fair to say that the people who aren't angry or worried aren't imagining a Britain without it. The politicians of my lifetime, at least the ones who have hung onto power, have often been apologetic about the presence of a cradle-to-grave health service, at times treating its recipients like spongers rather than deserving citizens. Where is the party standing proud and saying that the NHS, as it was originally imagined not after years of fragmentation and reorganisation, is just what we still need? Why have we been allowing departments to become so stressed and stretched that people die or get treated inhumanely? What is wrong with us that we can't see the problem in declaring people fit to work while they are receiving chemotherapy? When did we stop seeing that one very good reason for funding people through university is that, statistically, better educated people are healthier? Where are the leaders reminding us that we are a country that fights side-by-side together in peace as well as wartime? (Sidenote: they are in some places, like the Tolpuddle Festival, but that doesn't flow well with heartfelt rhetoric of this post)

A lifetime NHS which links up with everything else and treats people like responsible citizens is the only way to chip away at our timebombs. Public health officials can be heard speaking out to say that exercise is one of the greatest tools we have to prevent expensive ill health. Yet exercise programmes are often still funded without too much fanfare because media departments are worried about the headlines and politicians are too frightened of newspapers whose commercial interest is in keeping us all in fearful, passive consumption. The NHS has done an amazing thing in lengthening people's lives, but we have a way to go to make sure that everyone's old age is dignified and full of joy. As a taxpayer I object every time anyone suggests that we want to see some sort of retribution meted out upon people who had the bad manners to call upon the help of the state. A trusting, caring society with good systems of accountability does not need to constantly worry whether others are fiddling the system, but it seems our distrust is filtering from the top all the way down.

Healthcare is not just the responsibility of the NHS or just national government, but local government too. It's a whole infrastructure of different services that connect together and if they are all made fragile through cuts there is the prospect of the whole lot collapsing. The common thread is that they are supposed to be within the remit of the people we vote for. Without bold politicians in amongst their parties and their communities listening, getting stuck in and debating every view and putting more people onto platforms until the different figureheads look and sound even a little bit different to each other, our movement has a limited choice: fight in ways we don't really believe will work, or stay quiet. We need to start talking, planning and imagining what the future could look like. 

Friday, December 30, 2011

On a clunky 2011 and our new powers

For 2011 I wrote a list of achievements and predictions called Agile Stoke. While I would say that it has been more clunky than agile, 2011 has been noteworthy because we hit mass adoption of the web. Before reflecting on the local area, I'm going to pick out three interesting examples that show how mass behaviour can make change happen.

  • First we had Occupy. I loved the mashing together of the old and new, the rapid spread of ideas and the bravery and inventiveness of those who took considerable personal risks to further a cause which could not adequately be communicated through our older structures. Occupy is complex, messy and thought-provoking - exactly what politics needs.
  • Second the riots, subsequent clean-up and political/punitive aftermath. 
  • Third, concern over many retail chains. Was this due to unemployment, lack of confidence in the economy, people's switch to online shopping or the start of a move away from corporate chains? Probably a combination of all of these things. 

As many pointed out, outbursts like riots and occupations are not new. Nor do they exist because of web tools. This is the kind of dull argument that distracts from what is interesting about these happenings, because for most people web tools are no longer shiny, new things to be talked about as brands, they are woven into our lives. They are simply like the pavements we walk on or the houses we live in. It is no more newsworthy to say that riots were organised using BBM than it is to say that people live in tents. Both things may be of interest to those interested in technology or housing, but journalists will have to make more of an effort to keep our attention. We need more curation in 2012.

In Stoke, the Facebook ad process says that I can now reach 124,000 people over 18 within Stoke-on-Trent. Now that number needs to be treated with a pinch of salt, because some people will not have registered themselves in Stoke, others will be younger than 18, some will have more than one account and others may be living outside the city but have registered themselves with the nearest city. But bearing all that in mind, it's still a very high number. It is - if I've done the maths right - 61% of the amount of people registered to vote and 109% of the number of ballots issued in the 2010 general election. Yup, roughly speaking, more people have signed up for Facebook in Stoke-on-Trent than turned out to vote. Draw your own conclusions.

This indicator of the internet's popularity had other effects. For earlier adopters, Twitter because less like a few communities of interest and much more difficult to keep track of. Early in 2011, David Elks of the Sentinel could easily find nearly 100 people to snap up places for a Tweetup (and around half that actually turned up, which isn't bad in the web world), but finding coherence in follow-up actions proved difficult. I felt less able to stay in touch with many people I like enormously because there are just so many of you buggers. Indeed, everytime I try to weed people out I am just reminded of how interesting, nay inspiring, you all are. Add to that the awareness that there are so many more great people I have never connected with and it's easy to feel overwhelmed. It's a difficult problem for people who love the firehose because we can actually drown ourselves. I try to make sure I switch off (almost) as much as I dive in, but definitely felt that I missed a lot this year and I also lost a lot of time just trying to tune up my filtering tools, especially in light of changes they made.

What had been called the Stoke Twitter community lost some of its energy and a few hyperlocal blogs fell along the wayside. I felt at the time that this was inevitable and that bloggers should not feel under pressure to keep things going for ever. Partly in response, Facebook groups got quite busy but again those conversations seem to be waning a little. These pulses should, I think, be seen as part of the natural order of the web. People will gather and disperse again like shoals of fish and we don't need to create feeding frenzies just to get them to our ponds, we just need to make some more canals between them. Pitsnpots had a rocky year but ended it with the announcement that it is to be a pioneering project of the Journalism Foundation - well deserved recognition of the part it has played in Stoke's democratic history over the last couple of years and very promising for the future. Meanwhile the Sentinel started a digital column, great for local digital activists to reach paper readers, and 6 Towns Radio and My Tunstall both continued to thrive and develop. On my own projects, Delicious's decision to take down tag clouds took the wind out of my Social Stoke sails, but luckily this has now been reinstated and I have my tagging enthusiasm back again - with some help from the WEA volunteer Andrew we've now reached 1,548 links.

Despite all the challenges it will face, many of the advantages Stoke has make it well prepared for a good year. We have a mature sector of people working and volunteering in new media and a supportive old media. Everyone knows each other - that's always been the case but now Facebook and Linkedin makes it easier to see. We're a city of interconnected towns and villages with plentiful cheap buildings and land. Outside investors come and go - the commitment of Prince Charles' charities in particular gives hope for 2012 - while the dominance of the council in saying what can and cannot happen is being shaken up, albeit gradually. Many of our strengths were on display at the Stoke Stories conference which was ably organised by Tristram Hunt's team and the RSA. The conversations continue here.

What people need now to break through the gloom that is so pervasive is knowledge about the opportunities that mass adoption of the internet creates. Nearly all of us, including nonliners, are now connected to people who can reach each other with the click of a button. The exception is truly isolated individuals, for whom special attention - ie funding, not cuts - is needed. Our personal networks are excellent jumping off points to find forms of power that in many cases aren't new, but are more accessible to those who were previously disconnected from them. The other new thing about them is that they're made possible not by the web itself, but by the fact that we have these networks that can amplify and share what we do. Returning to the first three examples I quoted, they all showed how change can happen because we can now be more aware of each other's thoughts and feelings. The consequences of this can be good or bad and we can all play a role as influencers.

One of the reasons I highlighted the rise of online buying is that while it may well threaten retail jobs, there is an opportunity for people to start selling directly to customers around the world. We need policies and bold politicians that support people within an economic landscape that is likely to move very rapidly and unpredictably. We need to be able to seek and capitalise upon the good times, as well as support people through the bad. While the council's Mandate for Change vision is quite good on the former, no longer just putting all its eggs into one poorly-spelt retail basket, as a Labour controlled council they should, in my view, be fighting tooth-and-nail to maintain and even improve core services and community spaces.

So I've made another list: ten powers that we have now that more of us are online. All of them involve some learning and none of them should be seen as easy, but they are all things that I have seen other people achieve using the web. Many of you reading this will know how to get started so if you do, please help someone who doesn't. And if you know someone doing one of these things, take a second to retweet or share.

Now that we are (nearly) all online, we - you! - can do all this: 


More ideas, and examples of the above in action, are very welcome. Happy New Year!

Monday, December 26, 2011

A list for Boxing Day

Historians are divided on the true meaning of Boxing Day. It could be the day when maidservants took boxes of gifts back to their families, released for a day from the toil of service. Or it could be the day when relatives unleashed the frustrations of each other's company with some bouts over the leftover turkey.

Since Downton Abbey gave us few answers on this point, I decided to go for the first interpretation and made a list of virtual boxes for you to give to family members that you might see today. Remember nonliners don't know what you're doing while you read this on your smartphone, they don't think you're being sociable, they think you're just tapping away on that small machine. So why not tempt them into the world of the web with one of these 26:
  • Recipes for cocktails and cake
  • Celebrities
  • TV shows
  • How-to videos
  • Protest movements
  • Songs
  • Family history
  • Kittens
  • Your friends and family
  • Space (as in stars and stuff, not decluttering)
  • Courses
  • Videos of people trying to park
  • The whole world's knowledge (and when they spot a mistake in Wikipedia, show them how to edit)
  • Free software
  • Maps
  • News and comment
  • Banks, services, comparison sites 
  • Health information 
  • Games
  • Museums
  • Your house on Streetview
  • Learn about different cultures
  • Start your own business advice
  • Dogs dressed in Christmas outfits
  • DIY forums - actually, forums about anything
  • Pictures of places where they used to live. 
Remember: don't mention Twitter or Facebook and don't get your uncle signed up to any racist communities. If he ends up in jail by next Christmas, you'll get the blame. 

Happy Boxing Day!





Monday, November 07, 2011

“I don't buy barbed wire, I just dig wells”

I am on the verge of packing up my bookmarks and taking them to Pinboard. I have a really heavy heart about this. My love for delicious has been expressed in a lot of blog posts over the years. It was the frontend of a service I have been quietly nurturing with some other volunteers for several years to make Stoke-on-Trent's websphere more comprehensible, to make a visual cloud of Stoke links. It felt like it was just on the verge of being very useful, then Avos switched it off. The reason I'm on the verge of leaving is not because they've discontinued the tag cloud. The people of the internet will fix this in time. It's more a deap-seated irritation at the business-model that drives this kind of decision. The decision to take out the tagcloud is inexplicable, but it has been replaced by some development that is trying to make the service more like a channel, a platform that you stay on. A walled garden. They haven't switched off RSS, the birds that power the free web, the channels that enable free sharing, but by killing the tag cloud they took out one of the features that made delicious so useful and powerful. It's hard to keep faith in owners that so fundamentally misunderstand the way their community were using the service. He giants of the internet did an amazing thing by showing how content, platforms and software want to be free. That people can build sustainable businesses around sharing and cooperating. What they need to remember is that users, too, want to be free.

Sunday, August 07, 2011

On the peacock-feather sellers of London

I wanted to flood the peacock-feather sellers (4 for £2) in Trafalgar Square and Brick Lane with questions. Where have they come from (peacocks and sellers)? Do they sell enough feathers on the streets of London to make a living? Are they ethical feathers, gathered from behind peacocks with acres to roam, or plucked from within a cramped farm?

You could never sell four peacock-feathers for £2 in Stoke-on-Trent. Only the other day I got five peacock-feathers for free from my friend Helen, who rehomed a peacock from the Bucknall City Farm. We would all know a source of cheaper peacock-feathers and would use this information to mercilessly drive the peacock-feather seller away from profit. That is, unless peacock-feathers became part of some advertising and word-of-mouth boom, or if they became part of a social custom. In those cases, we would flock to join moody queues and battle old ladies for the last bunch of feathers, which would mysteriously have increased in price to £1.50 each, or 4 for £4.

The amateur economist can draw several lessons from the fact that peacock-feathers are sold to the tourists of Brick Lane and Trafalgar Square.

Packed Brick Lane market seemed to be teasing recession-hit Stoke with its tables of mismatched Wedgwood being picked up and turned over by enthusiastic hunters. But then you'd think of their overheads. And of how hard it probably was to get a spot in this teeming market. It is bad form to begrudge anyone a living, but as soon as I stepped off the train back in Stoke, I felt the familiar rising feeling of anger at missed opportunities, silence and passive barriers; envy for Burslem and its quiet streets. At the same time knowing gloom, blame and helplessness is a bad habit, preventing us from just getting on and working towards the city we want to see.

The many successful traders of Stoke are like the peacock-feather sellers. They find or make something simple and beautiful and take it to where the crowds are. The global pottery industry developed in a way that was untainted - relatively if not completely - by slavery and exploitation. We can learn much inside and outside of the Potteries.

Maybe next time I'm in London I should ask those questions.